About Me 

Hello,

I’m Michael Hodes-Perfecto, a results-driven IT professional with a proven track record in technical support and team leadership. As a Technical Support Supervisor at Datto, I lead a high-performing SaaS technical support team dedicated to delivering fast, effective, and customer-centric solutions for cloud-based backup infrastructure. I thrive at the intersection of people and technology, building capable teams, streamlining processes, and elevating the customer experience. Driven by a passion for continuous learning and a commitment to making meaningful connections across the technology landscape.